Marketing, loyalty and customer club features
Members, points, vouchers and campaigns that work in every channel.
Marketing, loyalty and customer club features
Members, points, vouchers and campaigns that work in every channel.
Loyalty programs
A platform for the cinema and venue to strengthen engagement with its customers by offering perks in partnership with local business partners (e.g., 1+1, free food product(s) from the nearest cafes, etc.) Loyalty programs also provide a way of getting customer data, which later figures into the Insight Data tool.
Group Sales
This corporate sales system offers integrated purchase opportunities for corporate group
ticket sales, cinema and venue scheduling, and your Cash Desk to track sales, payments, and invoices. It’s
an all-in-one platform that can utilize a corporate benefits platform to help attract and optimize inquiries, price quotes, purchasing opportunities, confirmation and repeat business for group sales.
Performance marketing
Track your dollars at work with this strategic, easy-to-read dashboard. It provides a constantly updated overview of your media spend and tracks how your different cinemas, venues and campaigns translate into leads and purchases.
Interactive conversation bot
These chatbots will show your customers you care by providing them with detailed answers 24/7 to any of their questions about the cinemas, venues, movie and events showtimes, ticket purchasing options, etc. Whatever they can’t solve is redirected to the relevant person who has the answers.
Bigger Audience™
Our proprietary customer club integration platform allows you to sell tickets through a variety of partners at the press of a button. It opens up new revenue streams and increased attendance of new audiences coming from corporations, other customer clubs, etc. The Bigger Audience platform simultaneously collects data based on customer behavioral preferences and trends, which can be used for future targeted campaigns across multiple sales channels and increased repeat customer behavior.
Gift Card / vouchers
A platform to offer customers gift cards/vouchers for the cinema and venue and then manage whether any have been redeemed/exchanged/frozen.
Call Center
Support your loyal customers with the special attention they deserve from a Call Center specifically for loyalty members. This special help desk for repeat customers offers customer service and information, ranging from ticket sales to details, alleviating customer concerns, answering questions, providing accommodation upon request, and driving and/or maintaining brand loyalty.
Lead generation (via emails)
Nurture and maintain customer relations with this personalized newsletter. Based on a user profile, this feature allows you to effortlessly send tailored offers and news to each customer in an intuitive, hassle-free way.
Bigger Experience™
Turn moviegoing and events attendance into a broader customer experience with this feature, which finds and integrates movie-related and events-related merchandising and dining/snacking opportunities at nearby places of business and at discounted prices. This upsell and cross-sell enabling feature takes a 360 degree view of the moviegoing and live event experience, seeking to encapsulate the time before, during and after the movie screening or live event itself.
Bigger Data™
Your operation’s brain. Bigger Data turns every ticket, basket and visit into insight you can act on — live dashboards, audience segments and revenue analytics that tell you what to do next, not just what happened.