Venue management platform
Family entertainment center software
Several attractions, one visit: lane and bay bookings, prepaid wristbands, arcade credit, parties, food and retail on a single platform.
Home › Attractions and leisure › Family entertainment centers
The hard part is that it is not one attraction
A family entertainment center sells bowling lanes by the hour, karting by the race, soft play by the session, an arcade by credit and a kitchen by the order — often to the same family within ninety minutes. Each of those is a different unit of sale with a different constraint, and most systems handle one of them well and the rest with workarounds.
Bigger Picture treats them as one platform: bookable resources, timed sessions, prepaid balance and point of sale on the same customer and transaction record, so the visit is a single story and the margin per visit is a number you can actually see.
Built for mixed venues
Resources and sessions
Lanes, bays, rooms, karts and courts booked by slot, with turnaround time, maintenance holds and automatic conflict detection.
Wristbands and prepaid credit
Stored balance on a wristband or card, top-ups at kiosk or counter, and spend tracked across every activity in the venue.
Parties and packages
Multi-activity party packages with room allocation, deposits, guest lists, dietary notes and a timeline the host team can run from.
Arcade and redemption
Credit, tickets and prize redemption handled against the same balance, with stock control on the prize wall.
Food, drink and retail
Kitchen and bar orders tied to the lane or table, with bundles, allergens and a single bill at the end of the visit.
Memberships and passes
Unlimited passes, multi-visit cards and family memberships with automatic renewal and benefits applied in every channel.
Margin lives in the second activity
The first attraction gets the family through the door; the second and the food decide the night. Because bookings, prepaid balance, arcade spend and the kitchen all write to the same record, you can see which combinations actually raise spend per visit and which promotions simply move revenue from one counter to another. Reporting reads by hour, activity and zone, so staffing follows the real peaks rather than a monthly average.
Frequently asked questions
Can it book lanes, karts and rooms as well as timed entry?
Yes. Anything with limited availability is modelled as a bookable resource with its own slot length, turnaround time and maintenance holds, alongside timed-entry sessions for open play areas.
Does it support wristbands with prepaid balance?
Yes. Balance is stored against the visitor, topped up at kiosk or counter, and spent across activities, arcade and food, with the whole visit reconciled on one record.
How are birthday parties handled?
As multi-activity packages: room allocation, deposits, guest lists, dietary notes and a run sheet, bookable online or by the call centre.
Can we run several sites from one configuration?
Yes. Pricing, packages, permissions and catalogues are defined centrally and applied to every site, with consolidated reporting across the group.
Let us talk about your venue
We will show the platform with your real activities, slots and party packages.
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